| Consumer Protection Act, 2019 and rules framed there under | Hon’ble Minister or MOS, CAF&PD/Secy | US/DS or Director/JS/AS |
| National Consumer Disputes Redressal Commission (NCDRC) | Hon’ble Minister or Minister or MOS, CAF&PD/Secy/AS/JS/DS or Dir | UDC or Asst/SO/US |
| CCPC and its meetings | Hon’ble Minister or MOS, CAF&PD/Secy/AS | SO/US/DS or Dir/JS |
| Plan &Non-Plan Schemes | Secy./AS | SO/US/DS or Dir/JS |
| Matters relating to International Coop | MOS(IC)CAF&PD /Secy./AS/JS | Asst../SO/US/DS or Dir/JS |
| Parliament Questions. | Hon’ble Minister or MOS, CAF&PD | SO/US/DS or Dir/JS |
| Court cases. | AS/JS | Asst./SO/US/DS or Dir |
| Meetings/Workshops/Seminars. etc | Secy./AS | SO/US/DS or Dir/JS |
| Complaints regarding functioning of Consumer Fora | Dir.or DS/US. | Dealing Hand/SO/US/DS |
| O&M matters and returns | Dir or DS./US | Dealing Hand/SO/US |
| VIP References. | Hon’ble Minister or MOS, CAF&PD/Secy/AS | SO/US/DS or Dir/JS |
| Miscellaneous matters. | JS/Dir or DS | Asst./SO/US |
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