• भारत सरकारGovernment Of India
  • उपभोक्ता मामले, खाद्य और सार्वजनिक वितरण मंत्रालयMINISTRY OF CONSUMER AFFAIRS, FOOD & PUBLIC DISTRIBUTION
  • Skip to main content
  • Accessibility Dropdown
  • Social Medias
    • Facebook Page
    • Twitter Page
    • youtube Page
    • Local Circles Page
  • Sitemap
  • Language
Home Organisation and Units Division e-Governance


The E-Governance Division:

            The National e-Governance Plan (NeGP), takes a holistic view of e-Governance initiatives across the country, integrating them into a collective vision, a shared cause. The ultimate objective is to bring public services closer home to citizens, as articulated in the Vision Statement of NeGP.

"Make all Government services accessible to the common man in his locality, through common service delivery outlets, and ensure efficiency, transparency, and reliability of such services at affordable costs to realise the basic needs of the common man"

            Around this idea, the E-Governance Division of Department of Consumer Affairs is working in close coordination with NIC team in the Department to make a state-of-the-art Information and Communication Technology (ICT) infrastructure in the Department.


The Government of India is focused on using technology to the maximum possible extent to  give fillip to effective and efficient governance. To achieve the objective of providing consumer-friendly services, the department has digitized its various functions. A brief overview of the electronic governance initiatives is given below:


The Department of Consumer Affairs has fully automated decision-making processes. Electronic files based on the e-office software of the National Informatics Centre form the bulk of the decision making bases in the department. This has helped in simpler, faster and transparent decisions and has enhanced productivity.

e-Book: An e-book “3 years of Sustainable Development towards Food Security and Consumer Empowerment” has been published on the website of the Department (http://consumeraffairs.nic.in.).


During the year 2017, an upgraded version 2.0 of the web portal http://consumerhelpline.gov.in was launched by the Department developed in-house by the NIC cell. The new version provides an effective and efficient multi-layer grievance handling system. This portal integrates various stakeholders of the Consumer Grievance Redressal process and provide a common platform for all to put in place effective and efficient consumer grievance redressal mechanism.


Proposals under the Consumer Welfare Fund Scheme was called online and processes for verification of VCOs have been integrated with NGO Darpan portal.


The daily retail and wholesale prices of 22 essential commodities is being collected from all India across 101 centers through the online application Price Monitoring System developed in-house by the NIC. The process of collection and compilation of price data on 22 essential food items from 101 centers situated across the country has been fully automated and more than 95% of prices from State Government are being reported through online system. Reports are generated and circulated to various decision-making authorities. The Scheme for Strengthening PMCs has been approved for the period 2017-18 to 2019-20. The scheme has been strengthened to include new features such as remuneration of one contractual employee (Data Entry Operator) at each center and handheld device with geo-tagging facilities. It is also proposed to organize total 5 training-cum-conference in each zone of the country. PMC has also launched a software for crowd sourcing of prices on National Consumer Day, 21 December, 2017.


The Department has initiated various measures to reach the consumers through the social media. The department has uploaded various consumer awareness material in Youtube Channel, Facebook. Through the two twitter handles @consaff for addressing consumer grievances including e-commerce related and @jagograhakjago for creating awareness amongst consumers are in place.


The automation and Networking of Consumer Fora and Commissions across the country is supported by the CONFONETProject of the Department which is being implemented by the NIC. During the year, various other IT initiatives have been undertaken such as launch of MobileApps for Consumer Helpline, CONFONET and Smart Consumer to know product details by scanning barcodes.


The process of Model Approval of the Legal Metrology Division has been automated to enable online application and approval.


Various e-governance projects such as CompDDO, E-granthalaya, RTI (Right To Information) software, e-Samiksha, Parliament Q & A, BAS (Biometric Attendance System), e-visitor, CPGRAMS, VLMS (VVIP Letter Monitoring System), AVMS (Accredited Vacancy Monitoring System), e-Tendering and Procurement, Vacancy Details posting on DOPT site and Sparrow which are centrally deployed by NIC have been