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WELCOME TO DEPARTMENT OF CONSUMER AFFAIRS

Department of Consumer Affairs is one of the two Departments under the Ministry of Consumer Affairs, Food & Public Distribution. It was constituted as a separate Department in June 1997 as it was considered necessary to have a separate Department to give a fillip to the nascent consumer movement in the country.

The Department has been entrusted with the following work

Implementation of Consumer Protection Act, 2019.

Implementation of Bureau of Indian Standards Act, 2016

Implementation of Standards of Weights and Measures - The Legal Metrology Act, 2009.

Published on: 27/03/2023 The Legal Metrology (Packaged C... (1.54MB)	Published on: 22/03/2023 The Hallmarking of Gold Jewelle... (916.41KB)	Published on: 14/03/2023 Filling up the Post of the Registrar NCDRC (326.28KB)
Published on: 02/02/2023 Result announcement (Stage - I)... (46.57KB)	Published on: 30/01/2023 The Legal Metrology (Package...	Published on: 23/01/2023 Declaration of mandatory inform... (315.58KB)

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Citizen Charter

Annual Reports

Result Framework document (RFD)

Forms

Compendium of National Commission Judgements on Consumer Protection Act, 1986

Report on Assessment of Wastage of Food and Ostentatious Behaviour During Social Gatherings (3.88MB)

DO letter by Additional Secretary (CA) to all Principal Secretaries reg. setting up of Mediation Cells

DO letter by Additional Secretary (CA) to all Principal Secretaries (Consumer Affairs Deptt.) reg. holding of Lok Adalats, Circuit Benches for quick disposal of complaints

DO letter by Additional Secretary (CA) to all Principal Secretaries (Consumer Affairs Deptt.) reg. setting up of State/District Councils, conducting Mediation proceedings and registering on PFMS

DO letter by Additional Secretary (CA) to all Principal Secretaries reg. vacancies in Consumer Commissions, setting up of Mediation Cells and holding Lok Adalats

DO letter by Secretary (CA) to all Chief Secretaries reg. vacancies in Consumer Commissions, setting up of Mediation Cells etc.

DO letter by Hon'ble Minister to all Chief Ministers reg. vacancies in Consumer Commissions

Filling up the Post of the Registrar NCDRC (326.28KB)

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Latest updates

Published On: 27/03/2023 The Legal Metrology (Packaged ...	Published On: 22/03/2023 The Hallmarking of Gold Jewell...	Published On: 14/03/2023 Filling up the Post of the Registrar NCDRC
Published On: 02/02/2023 Result announcement (Stage - I...	Published On: 30/01/2023 The Legal Metrology (Packaged ...	Published On: 23/01/2023 Declaration of mandatory infor...