Home | Department of Consumer Affairs | Ministry of Consumer Affairs Food and Public Distribution

WELCOME TO DEPARTMENT OF CONSUMER AFFAIRS

Department of Consumer Affairs is one of the two Departments under the Ministry of Consumer Affairs, Food & Public Distribution. It was constituted as a separate Department in June 1997 as it was considered necessary to have a separate Department to give a fillip to the nascent consumer movement in the country.

The Department has been entrusted with the following work

Implementation of Consumer Protection Act, 2019.

Implementation of Bureau of Indian Standards Act, 2016

Implementation of Standards of Weights and Measures - The Legal Metrology Act, 2009.

Published on: 13/11/2024 The Guidelines for Prevention o... (715.98KB)	Published on: 28/10/2024 Amendment in RRs for the pos...	Published on: 15/10/2024 The Guidelines for Prevention a... (1.95MB)
Published on: 30/07/2024 Proper implementation of Qualit... (7.99MB)	Published on: 06/03/2024 Advisory in terms of Consumer P... (782.08KB)	Published on: 04/12/2023 The Guidelines for Prevention a... (1.43MB)

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Citizen Charter

Annual Reports

Forms

Compendium of National Commission Judgements on Consumer Protection Act, 1986

Report on Assessment of Wastage of Food and Ostentatious Behaviour During Social Gatherings (3.88MB)

DO letter from Secretary(CA) to Industry Associations reg. advising against taking mobile numbers from consumers

DO letter by Secretary(CA) to all Presidents of all SCDRCs reg. effective functioning of consumer commissions

DO letter by Secretary(CA) to all Presidents of all SCDRCs reg. hearing through video conferencing

DO letter by Secretary(CA) to Chief Secretaries of all States_UTs regarding pendency of consumer cases

DO letter by Secretary(CA) to all Chief Secretaries of all States_UTs seeking comments on draft Guidelines Unsolicited and Unwarranted Business Communication

DO letter by Additional Secretary (CA) to all Principal Secretaries reg. setting up of Mediation Cells

Amendment in RRs for the post of Administrative Officer in NTH-reg (1.81MB)

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Latest updates

Published On: 13/11/2024 The Guidelines for Prevention ...	Published On: 28/10/2024 Amendment in RRs for the post ...	Published On: 15/10/2024 The Guidelines for Prevention ...
Published On: 30/07/2024 Proper implementation of Quali...	Published On: 06/03/2024 Advisory in terms of Consumer ...	Published On: 04/12/2023 The Guidelines for Prevention ...