उपभोक्ता मामले विभाग
The Public Grievances Division of the Department is responsible for coordinating and monitoring of issues regarding redress of public grievances relating to Consumer issues. A web based Centralized Public Grievance Redress and Monitoring System (CPGRAMS) has been designed and implemented by Department of Administrative Reforms & Public Grievances in all the Ministries / Departments of Government of India.
The Public Grievances Division also works in close coordination with National Consumer Helpline (NCH) to provide better Consumer Grievance Redressal system to the consumers. A link has been provided in the CPGRAM portal for accessing NCH portal for registration of consumer specific grievances.
