• भारत सरकारGovernment Of India
  • उपभोक्ता मामले, खाद्य और सार्वजनिक वितरण मंत्रालयMINISTRY OF CONSUMER AFFAIRS, FOOD & PUBLIC DISTRIBUTION
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    Home Organisation and Units Division Public Grievances

The Public Grievances Division of the Department is responsible for coordinating and monitoring of issues regarding redress of public grievances relating to Consumer issues. A web based Centralized Public Grievance Redress and Monitoring System (CPGRAMS) has been designed and implemented by Department of Administrative Reforms & Public Grievances in all the Ministries / Departments of Government of India.

The Public Grievances Division also works in close coordination with National Consumer Helpline (NCH) to provide better Consumer Grievance Redressal system to the consumers. A link has been provided in the CPGRAM portal for accessing NCH portal for registration of consumer specific grievances.