Consumer Protection Division is mandated to implement the Consumer Protection Act, 2019 and Rules/Regulations made under the ibid Act. It is entrusted with the framing of policy related to the protection of the interests of the consumers particularly those grievances arising in post sale of goods and services.
It provides for establishment of three-tier quasi-judicial consumer disputes redressal machinery at the District, State and National levels commonly known as “Consumer Commissions” to render simple, inexpensive and speedy justice to consumers. These redressal agencies have the jurisdiction to adjudicate the complaints received from consumers against any defect in the goods purchased or deficiencies in the services availed or any unfair/restrictive trade practices, etc. adopted by any trader or person. Apart from the quasi judicial mechanism, National Consumer Helpline and Zonal Consumer Helplines also addresses consumer grievances under the supervision of this Division.
Mainly three schemes i.e. ICGRS (Integrated Consumer Grievance Resolution System ), SCC (Strengthening of Consumer Commission) and CONFONET are being implemented in CPU Division for protection of consumer rights in the country.
The Department looks after the establishment and functioning of Central Consumer Protection Authority (CCPA) and National Consumer Disputes Redressal Commission (NCDRC), the apex consumer court. Also constitution of Central Consumer Protection Council is done by Consumer Protection Division.