उपभोक्ता मामले विभाग
Under the provisions of the CP Act, 1986 there is a three tier quasi-judicial mechanism at the District, State and National levels to provide simple and speedy resolution to consumer disputes-
At the district level it is called District Consumer Disputes Redressal Forum (District Forum) . It has jurisdiction to entertain consumer complaints where the value of goods/services including compensation claimed , if any is upto Rs. 20 Lakhs
At the state level it is known as State Consumer Disputes Redressal Commission (State Commission). It has jurisdiction to entertain consumer complaints where the value of goods/services and compensation claimed if any upto Rs. 1 Crore and appeals against orders of Distrci Forum.
At the national level, It is called the National Consumer Disputes Redressal Commission. It has jurisdiction to entertain complaints where the value of goods / services including compensation claimed, if any exceeds Rs. 1 Crore and appeals against order of State Commissions.
For detail about the Consumer Fora Please visit http://ncdrc.nic.in
