Consumer Corner
 
 Initiatives of the Department for Consumer related issues
 
1.   Consumer Helplines  Click Here  View Document84.938 KB 
 
2.   Consumer Courts Click Here  View Document121.012 KB 
 
3.   Consumer Books
 
4.   Consumer e-book Click Here      
5.   Grievance Against Misleading Advertisements (GAMA)
The Department of Consumer Affairs (DoCA) is one of the two Departments under the Ministry of Consumer Affairs, Food & Public Distribution. The mandate of the Department is consumer advocacy. In its endeavour to address the problem of misleading advertisements, the Department of Consumer Affairs has launched this portal for registering online complaints for Grievances Against Misleading Advertisements (GAMA).
Tackling Unfair Trade Practices and Misleading Advertisements requires mobilization of all agencies viz. State Governments, Voluntary Consumer Organizations (VCOs), Grahak Suvidha Kendras, Advertisement Standards Council of India (ASCI), Indian Institute of Public Administration (IIPA) and various Regulators of the Central Government.
The focus will be on Six Key Sectors viz. Food & Agriculture, Health, Education, Real Estate, Transport and Financial Services. Regulators for each of these sectors will be key partners in the success of the effort to prevent the problem. FAQs for GAMA      
6.  Grahak Subhidha Kendra
Consumer Care Guidance Centers (Grahak Suvidha Kendra) operating as ‘single window’ are effective nodal points in raising the awareness on consumer rights through campaigns and solving consumer problems.
Grahak Suvidha Kendras, can help Indian citizens faced with every day practical consumer problems by offering them information and professional advice, thus promoting consumer education and awareness and in the process empowering consumers. The Consumer Care Centres will be networked through a common IT platform and website for uniformity and appropriate guidelines are issued for their functioning.
Informed and empowered consumers play a key role in strengthening competition in the market and stimulating growth. Providing consumers with clear information about their rights and obligations and assuring them that they can obtain effective redress in case of a problem improves their confidence and helps unlock the full economic potential of the market. The aim of GSKs should be to offer consumers a wide range of services, from providing information on their rights when shopping, giving advice, guidance and assistance with their complaints when problems arise. More.....  View Document

 

7.   Quality Assurance  Click Here  View Document298.22 KB 
Last Updated on : 21/10/2016