Consumer protection unit
Sl.
Items
Level of final
Disposal
Channel of
Submission.
1.
 
Consumer Protection Act, 1986 &
Consumer Protection Rules,
1987.
MOS(IC)CAF&PD/Secy.
Asst../SO/US/DS or Dir/JS/AS
2.
 
National Consumer Disputes
Redressal Commission
(NCDRC)
MOS(IC)CAF&PD/Secy./AS
/JS/DS or Dir.
 UDC or Asst./SO/US
3.
C.C.P.C.& its meetings
MOS(IC)CAF&PD /Secy./AS
 
UDC or Asst../SO/US/DS or Dir/JS
4.
Plan &Non-Plan Schemes
Secy./AS
 
UDC or Asst./SO/US/DS or Dir./JS
5.
 
Matters relating to International Coop
MOS(IC)CAF&PD /Secy./AS/JS
Asst../SO/US/DS or Dir/JS
6.
Parliament Questions.
MOS(IC)CAF&PD
 
UDC or Asst../SO/US/DS or Dir/JS
7.
 
Court cases.
AS/JS
Asst./SO/US/DS or Dir
8.
 
Meetings/Workshops/Seminars.
etc.
Secy./AS
UDC or Asst../SO/US/DS or Dir/JS
9.
 
Complaints regarding functioning of Consumer Fora
Dir.or DS/US.
Dealing hand/SO
10.
 
O&M matters and returns
Dir or DS./US
Dealing hand/SO
11.
VIP References.
MOS(IC)CAF&PD /Secy/AS
 
UDC or Asst../SO/US/DS or Dir/JS
12.
Miscellaneous matters.
JS/Diir or DS
 
UDC or Asst./SO/US
Last Updated on : 19/10/2016