The Department of Consumer Affairs under Ministry of Consumer Affairs, Food and PD is responsible for the formulation of policies for Consumer Cooperatives, Monitoring Prices, Consumer Movement in the country and Controlling of statutory bodies like Bureau of Indian Standards (BIS) and Weights and Measures.

(Sponsored by Deptt. of Consumer Affairs, Govt. of India)
TOLL FREE NO. 1800-11-4000
TOLL NO. 011-23708391(5 Line ) (Normal call charges apply)
SMS No. 8130009809(24 Hrs.)
You can also log in your complaints at www.nationalconsumerhelpline.in



              The Department of Consumer Affairs is organizing a National Conference on Consumer Rights on 18th March, 2015 at Vigyan Bhawan, New Delhi in connection with the World Consumer Rights Day celebration.  The Conference  will be attended by Shri Ram Vilas Paswan, Hon'ble Minister (CAF&PD) as Chief Guest.  We are tying to contact the Voluntary Consumer Organisations for sending formal invitation letters for their participation.  However, due to lack of complete address and shortage of time, it is not possible to contact every VCO.  Those interested in attending the Conference, may kindly contact Mr. Sreekumaran, Consultant ( Tel: 011-23386322). 

 Stakeholders' Meeting on Consumer Protection Act Amendment held on 24 November 2014, IIPA, New Delhi.

Conference on Increase in Food Prices 4th July 2014, Vigyan Bhawan, New Delhi.------ Photos    Press Release     Minutes

          A short film on the initiatives & achievements of the Ministry of Consumer Affairs , Food and Public Distribution 

Proposed Amendment to Consumer Protection Act, 1986 and Bureau of Indian Standards(BIS)      Draft Regulation regarding appearance of non-advocates in Consumer Fora        Gazette Notification dated 13th Feburary,2014 regarding regulations issued by NCDRC            Rajiv Gandhi National Award For Voluntary Consumer Organizations         The Theme of National Consumer Day for the year 2014  " Empowering Consumers-Universality of Consumer Rights"   The Essential Commodities (Amendment ) Bill, 2014

 Swachh Bharat Campaign

NCH Toll Free No 1800-11-4000 (for MTNL & BSNL) and 1800-180-4566 (for Core)
Consumer Rights
Right to safety | Right to be informed | Right to choose | Right to heard
Right to redressal | Right to Consumer Education


After including the amendments made vide the Consumer Protection (Amendment) Act, 2002 [62 of 2002] which was passed by Rajya Sabha on 11.4.2002